Where is your jewelry made?
Our jewelry is created, customized and shipped from our production partner's facility in Florida! They pay living wages and employ working moms -- that's what we like about them! Something you'll like is that they are usually lightning fast getting the pieces completed and shipped!
How is your jewelry customized?
Some of our items can be personalized with your favorite images. You simply upload them as prompted when you click to add the item to your cart. Those pieces may also be optionally engraved with a name, date or short message.
The majority of our jewelry is displayed atop a unique message card which contains a heartfelt sentiment focused on the recipient: a message to thank mom for her support and sacrifice, a message to a wife to show appreciation for everything she does for the family, etc.
If you see a message card but it doesn't appear to be available on the piece of jewelry you want, please send us an email at email@example.com -- we can likely pull that together for you!
In the next few months, we will be testing message cards that YOU can input the text for -- that will mean that YOUR unique and special message will show up when the box is opened by the recipient!
The engraving isn't right on the piece I just received! How can I get that fixed?
First we'll need to determine whether we were provided with correct information and made a mistake in production. Please email us at firstname.lastname@example.org and provide your order number along with a picture that shows the error so we can do a little research. If we're responsible for the error, we will immediately put in a re-order at our expense. If we produced exactly what was provided, that presents a different scenario. Since we have to rely on the information you provide, the piece can be re-ordered but it is not done free of charge. We stand behind the jewelry we sell and will correct any issue that arises on our side from production to quality. We will do our best to make as much of a price adjustment as possible to make this transaction as smooth as possible.